woman smiling

Case management is a social service that helps clients access the resources they need to recover from substance abuse. This includes linking clients with community resources, assisting with the navigation of the healthcare system, providing a single point of contact, navigating the health and social service system, and facilitating care. Case management uses a client-centered, collaborative approach to provide comprehensive care to patients. Case management understands the natural course of addiction and recovery, can foresee problems, the options available to manage them, and the appropriate actions to take. For members with substance use disorders, case Management helps them to stay in treatment and recovery.